Dear Roxana,
Thank you very much for placing your review and your order.
We are very sorry to read that you did not receive your order. Of course that is not our intention and we sincerely apologise for that!
Could you please send an e-mail to wecare@tisento-milano.com? Then we will be happy to help you find a suitable solution.
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO